Appointment Scheduling and Cancellation Policies: Appointments may be made in person, over the phone, or via email (this is the least recommended option however due to a little longer response time with email). 50 minutes is considered a one hour appointment (25 minutes a half hour). Appointments generally are made for one hour on the hour from 9am – 5pm (5pm being the last appointment), unless a special arrangement is made.
If an appointment is missed, or canceled with less than 24 hours’ notice, you (not your insurance company) may be charged the full fee for that missed session. Exceptions may be made if you are sick or have an unavoidable emergency.
Payment Policy: We are committed to providing you with the best possible care. The fee for service is $140.00 per 50 minute session ($70.00 for 25 minute session). Fees are due at the end of the session and can be paid by check, cash and debit or credit card (we accept Visa, Master Card and Discover – we do not accept American Express). Our policy on returned checks includes an additional $25 office charge to be paid before your next appointment by cash, credit card or money order.
A “no show” (a missed appointment where you failed to contact us within 24 hours of your appointment) fee equivalent to your normal session fee will be charged (eg. if your normal session fee for 1 hour is $140, then you be charged and billed $140). Only in the case of an emergency will negotiating this fee be considered.
Any accounts 90 days past due will assessed 1.5% interest per month and may be turned over to a collection agency. You will be required to pay the amount due plus any collection and/or attorney fees.
Insurance Policy and Reimbursement: As fairly typical, Insurance filing is a courtesy extended to you and not a requirement for Ms. Storen. All session fees and account balances are the sole responsibility of the patient. We have limited our participation in managed care insurance plans because we have found that the extraordinary amount time and resources required for paperwork, telephone time, email traffic, meeting government regulations, etc. takes us away from out main objective of providing you with the best patient care. We are also quite concerned by possible intrusions into issues of confidentiality for our clients.
However, if you have medical insurance and it provides for mental health counseling, we support your receiving the maximum allowable benefits. To assist you in that effort on a case by case basis we can file a claim for you with your insurance carrier. You will need to contact your insurance company yourself beforehand to see if you need pre-qualification or if they will cover Ms Storen, and to what extent. There are so many different plans by so many different companies it would be almost impossible for us to keep up with the specifics of each plan.
In summary, you would pay us directly at the time of your session and then we would generate the required form and mail in to your insurance carrier for direct reimbursement to you. We will need to make a copy of your insurance ID card to keep on file in order to submit a claim for you. You will also need to sign a separate form allowing us to release information to your insurance carrier (please see “psychotherapy notes” in our Privacy and HIPPA Policy – we do not submit psychotherapy notes for an insurance claim, so the intimate details you discuss in session are not shared with any insurance company).